Unauthorized Payment Disputes
Last updated: August 5, 2026
Scope
This process is for payments made through AstraMitra’s Razorpay or other alternative billing checkout. For purchases made through Google Play Billing, use Google Play’s refund and support process.
How to report a payment
If you do not recognise an alternative-billing payment, or if you were charged without receiving the purchased credits or subscription, email contact@veriscribeanalytics.com as soon as possible.
To help us investigate quickly, please include the following details in your email:
- Registered AstraMitra account email (for example, the email you sign in with)
- Razorpay order ID (for example, order_...)
- Razorpay payment ID (for example, pay_...)
- Amount and currency (for example, ₹199 INR)
- Payment date (for example, the date you were charged)
- Product or subscription purchased (for example, e.g. 300 Credits, Pro Monthly)
- A short explanation of the suspected unauthorized or incorrect charge (for example, what happened and why you believe the charge is wrong)
Never send a full card number, CVV, one-time password, password, or access token by email. AstraMitra support will not ask for those values.
Dispute-resolution process
Once we receive a complete report, here is what happens:
- 1
Acknowledgement
Support acknowledges a complete report within one business day.
- 2
Verification
An authorized operator verifies the payment in Razorpay and compares it with the AstraMitra entitlement and transaction records.
- 3
Refund
If an unauthorized charge, duplicate charge, or failed delivery is confirmed, the authorized operator refunds it in Razorpay. The resulting Razorpay webhook reverses unused AstraMitra entitlement where applicable.
- 4
Result
Support sends the result or a status update within seven business days. If Razorpay or the bank needs additional time, support explains the delay.
- 5
Bank contact
Customers who believe their bank or payment instrument was used fraudulently are told to contact their bank or payment provider immediately as well.
We only publish response times our support team can actually meet. If a case needs more time because of Razorpay or your bank, we will tell you why.
Google Play purchases
Purchases made through Google Play Billing must be refunded or cancelled using Google Play’s billing and refund process. This page handles only AstraMitra alternative-billing/Razorpay transactions.
Email payment support
We acknowledge complete reports within one business day and reply with a result or update within seven business days.
Related resources
This page is published by Veriscribe Analytics & AI Pvt. Ltd. for AstraMitra alternative-billing transactions in India. It does not handle Google Play Billing purchases.